Upon delivery of the goods the customer is required to check:
- That the number of packages delivered is as specified in the transport document
- The packaging is intact and not altered even in the closing strip
In case of tampering and / or breaks the customer will immediately challenge the shipment and / or delivery by adding the words "subject to control GOODS FOR ....."( indicate motivation) on the delivery document received by courier or other operator.
The customer then must report any damage within 3 days of receipt of goods in the manner prescribed by the operator undertaking the expedition.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
The cost of transportation will be calculated by the system based on weight of the items ordered and the country of destination.
The timing of delivery of goods ordered may vary by the kind of goods purchased (eg. If the goods are available at the manufacturer) and by the delivery method chosen. The times given for delivery are indicative.
Here's the calculation that we apply:
Goods Availability + transport time = total time of delivery
RETALCO uses couriers / carriers conventioned that offer the best service / cost to the destination concerned: this allows us to offer to our customers the best combination of delivery service and cost.
If the order is returned to RETALCO by courier / carrier because of a wrong address provided by the customer or end deposit time in the warehouses of the courier / carrier, or for any other reason attributable to the negligence of the customer, a new shipment will be possible upon payment of the relative fee via a link will be provided to the customer for payment with credit card, or alternatively by bank transfer or even PayPal.
In no case will be possible to make deliveries by appointment, at predetermined times or days.
Checking the status of shipments
It is possible to track online the status of any shipment through the tracking code that the system sends via email to the customer once the shipment has been made, it contains information on the vector used, the shipping code and instructions on how to follow the expedition.